Traveler Assistance

Our WeCare™ service is a 24/7 After Departure Travel Assistance and Concierge. Everything from emergencies to last minute reservations are now nothing more than a simple phone call.

With mhross.com travel protection, help is available around the world, 24 hours a day – 7 days a week, with our WeCare Traveler Assistance service.

For WeCare™ Traveler Assistance, call:
US/Canada 1-800-586-0194
Mexico 001-800-101-0061
United Kingdom 0800-252-074
Italy 800-877-204
France 088-90-8505
All other countries Call collect 1-410-453-6330
After Departure Assistance Services Include: ***
  • Emergency assistance helpline
  • Referrals to local physicians, hospitals & other medical providers
  • Monitoring your emergency medical condition
  • Arrangements for emergency medical evacuation
  • Multilingual interpretation services
  • Emergency airline/hotel/car rental reservations
  • Urgent messages to family, friends and businesses
  • Arrangements for escort/return home of children
  • Arrangement for visit to bedside by family or friend
  • Arrangements for repatriation of remains
  • Emergency cash advances *
  • Assistance in replacing lost or stolen travel documents or tickets
  • Concierge Services: **
    • Dining information and reservations
    • Flower and gift delivery
    • Location information about news, weather and shopping
    • Sightseeing tours and tour guide information and reservations
    • Hotel, airline, car rental and rail information and reservations
    • Golf course information and reservations

* Reimbursement to the Assistance Company is your responsibility.
** You are responsible for any related charges.
*** WeCare Travel Assistance is provided by MEDEX Assistance Corp.


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